Contact Us
Our dedicated support team is available to assist you with any queries related to your gaming experience. We are committed to providing prompt, professional assistance while maintaining compliance with UK gambling regulations and ensuring responsible gaming practices.
Support Channels and Response Times
We offer multiple communication channels to address your concerns efficiently. Our live online chat service operates 24/7 for immediate assistance with urgent matters. For detailed inquiries, email us at [email protected], and expect responses within 24 hours during business days. You may also reach our UK support line at +44 20 3286 7594, available Monday through Friday from 9:00 AM to 6:00 PM GMT.
Our support departments specialise in various areas to ensure you receive expert assistance. The technical team handles account issues, payment queries, and platform difficulties. Our responsible gambling specialists provide guidance on gaming limits, self-exclusion procedures, and accessing support resources.
- Prepare your account details before contacting support
- Describe your issue clearly and provide relevant screenshots
- Reference specific transactions or game sessions when applicable
- Allow reasonable response time based on your chosen communication method